Dunning Sequences

A

Active Recovery Escalation Sequence

Multi-channel sequence triggered when a subscription payment declines.

Sequence Active
Step 1 · Day 1

Smart Retry + Branded Email

Optimal timing retry based on card decline code. Sends gentle card update link.

Step 2 · Day 3

SMS Nudge + Direct Update

Sends 1-click mobile card update form with 3D Secure verification support.

Step 3 · Day 5

Team Alert & Final Warning

Escalates customer to customer-success channel before suspension.

Active Sequences

Customers currently going through the recovery sequence.

No dunning sequences running yet.

When a payment fails on your connected provider, LeakOps automatically begins recovery here.

Dunning & Escalation Settings

Recommended: 12–24 hours after decline.
Trigger SMS if email unopened after 72 hours.

Enable Automated SMS Nudges

Sends SMS with a secure one-tap payment update link.